Frequently Asked Questions
Q. Which office can answer questions about finances?
A. This depends on the question. The Office for Financial Services, Financial Aid Office, and Student Employment Office work very closely on administering student finances. Sometimes more than one office may have to be involved in answering the student's question. In general, questions about financial aid should be directed to the Financial Aid Office, questions about student accounts and payment plans to the Office for Financial Services, and inquiries about work study to the Student Employment Office.
Q. Where is the office for Financial Services located and what services does it provide for students?
A. The Office for Financial Services (OFS) is located on the first floor of Main with a cashier window. Students can make payments on their student account, monthly payment plan, and work credit plan. Personal checks may be cashed. Students can also open NordiCash and student bank accounts at this office. The cashier can answer questions about a student’s statement of account, monthly payment plans, work credit plans, and work-study. The Office for Financial Services charges student accounts based on information provided by other offices.
Q. When and to whom are statements of account mailed?
A. In June, fall semester statements of account are mailed to the new students’ current mailing addresses. Returning students receive their fall semester statements in July at their current mailing addresses. Other statements are sent in December and June. The December statements include spring semester’s charges and are mailed to students’ current mailing addresses. June statements, the final billing of the academic year, are mailed to students’ current mailing addresses. In other months, emails are sent to students requesting they review their web statement of account and remit the balance due by the specified date.
Q. Can my parents access my statement of account?
A. A student can grant permission for a parent to use the parent portal to view the student’s financial and/or academic information via http://my.luther.edu. When a student grants a parent permission to view the financial information, this also grants permission for the parent to have conversations with Financial Services (billing statements, charges, credits, payments and past due amounts) and Financial Aid (awards, application data, disbursements, eligibility and missing documentation) offices. For more information on the parent portal go to http://luther.edu/financialservices/student/costpymt/parentportal.
Q. Can I access my statement of account on my.luther.edu?
A. Yes. To access your statement of account, go to http://my.luther.edu/, log in using your Norse Key, and select the Students menu. Then select Web Statement of Account. The statement of account will appear in the same format as the printed statements you are currently receiving. You will be able to view cash receipts, monthly payment plans, and work credit plans as soon as they are processed. Any changes to your statement of account, caused by revisions to your financial aid, will also be available for immediate viewing. Please consult the help screen for more information about the web statement of account. The help screen includes information about the printing or emailing of the statement of account.
Q. When are payments due?
A. Fall semester’s payment is due August 10. Spring semester’s payment is due January 10.
Payment plans are available. Payment plan worksheets are available on the OFS website, http://luther.edu/financialservices/student/forms or may be requested from OFS. Please see the worksheet for complete information about the plan, including the free Electronic Funds Transfer (EFT) option.
Miscellaneous charges are billed as incurred and monthly emails requesting payment of the balance due will be sent.
Q. What if my payment arrives late or my financial aid is not posted by the beginning of the semester?
A. On the 10th of each month, a $100 late charge will be assessed on student receivables with an outstanding balance, or with pending financial aid. For more information about the $100 late charge; pending financial aid; and unbilled tuition, room, and board; see http://financialservices.luther.edu/student/costpymt/latecharge.
Q. Can work-study be used to pay my tuition?
A. Yes, you need to complete a work credit plan application. Work credit plan applications are available on the OFS website or may be requested from OFS. (New students can find an application in their Deposited Student Guide).
Q. How can I make payments to Luther?
A. The Office for Financial Services will accept personal checks, money orders, and wire transfers. The student's name and ID number should be included with the payment. Debit/cedit card and e-check payments can only be made using http://my.luther.edu. Debit/credit card and e-check payments are not accepted over the phone or at the cashier's window. You will be charged a 2.5% service fee for credit and debit card payments. Cards accepted include MasterCard, Discover, American Express, and Visa. There is no service fee for e-check payments. Parents are also able to make some payments via the parent portal. Due to portal technology limitations, parents will be unable to make monthly payment plan and work credit plan payments. However, students will be able to make the plan payments. For more information see http://luther.edu/financialserivces/student/costpymt/.
Q. What other charges will I incur during the semester?
A. Music lessons are normally charged when tuition is billed. Extra credit hours are normally charged at the time spring tuition is billed. Any changes in registration after that date will be reviewed periodically and charges will be adjusted on the student account. Library fines, health service charges, traffic fines, and other charges will be posted to your student account as they are incurred.
See http://luther.edu/financialservices/student/costpymt/ for more information about the extra credit hours and music lesson charges.
Q. When is the continuing enrollment deposit paid for returning students?
A. The continuing enrollment deposits are due in the Office for Financial Services by April 1. This $300 deposit allows students to participate in room draw and to register for classes.
To see your deposit, login to http://my.luther.edu using your Norse key, click on Student menu, and click on Deposits under Financial Information. This information is real-time, so as soon as the deposit is receipted by our office, it is available for viewing on this screen. For more information, see http://luther.edu/financialservices/student/costpymt/.
Q. What happens to my admission deposit/continuing enrollment deposit?
A. The deposit becomes the student deposit, which is used to pay for such things as library fines, traffic fines, or any unpaid fees. At the end of the school year, returning students will receive credit on their accounts for any unused student deposit balances. This credit will be applied toward the costs of the following year. Graduates and other non-returning students will be refunded the unused student deposit balance by check during June.
Q. What about books?
A. The cost of books averages about $520 per semester. New and used books are available through the Luther Book Shop. Returning students also sell many of their used texts. Please see the Book Shop website http://lutherbookshop.com for more information about the purchase of textbooks, including the textbook reservation process.
Q. Is a local checking account necessary?
A. It is not necessary, but some students have a local account just for convenience. Most local businesses will accept out-of-town checks with the student’s Luther ID. The Luther Book Shop will cash checks up to $25. The OFS, open to students from 9 a.m. – 4 p.m. Monday – Friday, will cash checks up to $150. The OFS will also open a student bank account for students; the account does not accrue interest. An automatic teller machine is located in the Centennial Union. It provides access to American Express, VISA, Discover, Shazam, Decorah Bank & Trust, Mastercard, Maestro, Cirrus, Quest, and Plus.
Q. Where is the Financial Aid Office located, and what services does it provide for the students?
A. The Financial Aid Office is located on the ground floor of Main. This office completes financial aid awards for incoming and returning students based on federal and state regulations. It also certifies student and parent loan applications and offers financial counseling for students.
Q. What about outside scholarships and EPIC?
A. Outside scholarships are received from sources outside of Luther. It is a federal requirement that these scholarships be reported to the Financial Aid Office and listed as part of a student's financial assistance. For that reason, students are asked to send all scholarship checks to the Financial Aid Office for processing.
EPIC--Education Partners In Covenant is a program in which a student's home congregation agrees to give a grant on the student's behalf to Luther College. Luther matches this grant up to $750 per year. Once an EPIC contribution form is received from the student's congregation, Financial Aid will coordinate the anticipated award and the matching funds along with other assistance the student is receiving. The congregation must send the funds to the Financial Aid Office to receive the match.
Q. Where is the Student Employment Office, and what service does it provide for students?
A. The Student Employment Office is located on the ground floor of Main. This office coordinates student work assignments and processes student payroll. Students are required to complete and return I-9 and W-4 forms before they qualify for employment, as well as a direct deposit form. Students are also required to return a completed time card to their supervisors on a monthly basis.
Q. How do I receive payment for my workstudy earnings?
A. Students are required to complete a direct deposit form authorizing Luther to electronically deposit earnings into their bank account. For students who have a work credit plan, funds will be deposited in the bank account after the work credit plan and student account have been paid in full.
Q. What is NordiCash?
A. NordiCash is a declining balance account that allows Luther students to use their Luther ID card as a debit card. By pre-depositing money in this account, students may make “cashless” purchases at several campus locations.
Q. Where can a student use NordiCash?
A. NordiCash can be used in the Book Shop, Box Office, Cafeteria, C-Store, Marty’s, Oneota Market, Peace Dining Room, Mail Center, Sunnyside, and Document Center.
Q. How can a student start a NordiCash account?
A. In person--Bring the Luther ID card and the payment to the Office for Financial Services.
By mail--Mail the check or money order to the Office for Financial Services, Luther College, 700 College Drive, Decorah, Iowa 52101-1045. Include the student’s name, ID number, and NordiCash in the memo portion of the check.
Q. Where can I check my NordiCash balance?
A. Balances can be found at https://norsecard.luther.edu.